Managing for entrepreneurs and small business owners

The 7 best ways to build your business now
Canadian entrepreneurs are facing countless new challenges and opportunities. Here’s how you should respond.

Retail report card
Eleven years after PROFIT’s first secret-shopper excursion, too many retailers in Canada still offer abysmal customer service. Here’s what you can learn from their shortcomings — and from those who treat shoppers right.

Small business management article archive

Growth Strategies		Leadership
Management: Doing it right The goal of business isn’t activity; it’s results. Here’s a program for achieving them. PLUS: 2008 Opportunity Guide Busting the franchising myth		Bright Ideas! The best management tactics of Canada's Fastest-Growing companies. PLUS: The Secret can benefit your firm Great Ideas: Lonely at the top

Best Practices		Success Stories
Retail report card Too many retailers offer abysmal customer service. Here’s what you can learn from their shortcomings. PLUS: Giving back is good for business Relocating to Mexico		Bruce Poon Tip: Growth guru Bruce Poon Tip used product innovation, savvy marketing and smart hiring to build the world’s largest adventure-travel company. PLUS: Business as Unusual PROFIT W100

Management Tips and Tactics		Coaching and Mentoring
5 lessons from the NBA The National Basketball Association used to be less popular than the NHL. It has learned a lot about business since then. PLUS: Survival skills: Lessons from the edge How to build your business now		The How and the Y Generation Y could be the trickiest cohort you'll ever have to manage (even if you're in Gen Y yourself). Here's how HOT 50 CEOs are leveraging the unique talents of young workers. PLUS: 4 coaching essentials Great Ideas: Become a better mentor

Negotiation		Boards and Advisors
Success insurance series part 3: High-octane advice Adopt these five proven tactics to turbocharge your board. PLUS: Success insurance series part 2 Still lonely at the top		Building a better board A first-class advisory board can provide invaluable guidance on any issue you face. PLUS: P2P: Who do CEOs turn to for advice? My MBA: Mentor board of advisors

Partnerships and Mergers		Loyalty and Ethics
Happily ever after How PROFIT 100 co-owners manage the challenges of partnerships. PLUS: P2P: When staff covet your firm P2P: Let down by my partners		When traitors attack Linda Collier survived four rival business launches by ex-employees. She’s ready if it happens again. PLUS: P2P: Using data of a bankrupt client Quiz: How good are you?