Cheap roaming for Canadians? Vancouver startup Roam Mobility delivers: Peter Nowak



Every year when I head down to the Consumer Electronics Show in Las Vegas, I make a point of field-testing some new gizmos. It’s a great opportunity to try new things out under the stress of battle. With wireless and especially roaming being a hot topic in Canada these days, I decided to go a slightly different direction this time around and try out a service instead this year.

Roam Mobility has been getting some attention of late as a mobile service alternative for travellers to the United States. It’s obvious why, given that the Vancouver-based company is advertising rates that are 90-per-cent lower than the big carriers.

I’ve been testing Roam for the past month, both at CES and during my recent vacation in Texas, and I’m not sure I could more fully endorse it. Simply put, it’s fantastic.

Setup was easy, provided you have an unlocked phone. The SIM card arrives in the mail and you go online and activate it. You get your own U.S. phone number, then you choose a plan. Here, of course, is where it all matters. Unlimited U.S. and Canada calling and texting plus 300 megabytes of 4G data costs $3.95 a day. In comparison, certain other carriers are charging $7.99 for a measly 50 MB. A 30-day plan with Roam, which nets a whopping 9 GB of data, costs $89.95, which is definitely better bang for buck.

Roam also has data-only plans, where you can get 300 MB for three days for $7.95. The comparisons to incumbent offerings are, again, decidedly one-sided.

The service itself is pretty good. Roam is using T-Mobile’s network, which is the fastest in the United States, according to that company. Roam doesn’t yet have access to T-Mobile’s super-fast LTE – it says that’s coming soon – but even still, the service isn’t bad, depending on where you are, of course.

In both Austin and Houston, I found speeds to be pretty slow in general, regardless of carrier. Roam came in relatively slow with download speeds generally between two and three megabits per second. But, I also had a second phone with a SIM card from a Canadian incumbent that was roaming on AT&T’s network and the speeds were pretty similar. Texas, it appears, is something of a have-not when it comes to wireless service. Nevertheless, the speeds were still good enough to get emails, tweet and do most of the other stuff I needed to do.

Things were much better in Las Vegas. Roam generally came in around 10 or 11 megabits per second, at least when the phone was away from the network-over-loading crowds of CES. I was quite pleased with this, especially when I discovered that my hotel Wi-Fi speed measured in the kilobits per second – yes kilobits – meaning that I did quite a bit of tethering to my laptop and iPad.

Putting the speed and price together, Roam’s service had an interesting psychological effect on me. I’ve simply never had the luxury of a whopping 9 GB of mobile data before. The more that sank in, the more I let myself go and the more I used my phone. It wasn’t long before I stopped worrying about tethering, because I knew that as long as I didn’t watch Netflix (not that I had time to), I’d probably be okay. That peace of mind only cost me $90.

There are cheaper options, of course. Travellers can go right to the source and get a prepaid plan from T-Mobile, for example. The carrier offers unlimited everything at LTE speeds for $70, but there are a few downsides for Canadians. The biggest is that you have to find a T-Mobile store wherever it is you’re going, which is not always easy. The second is that your account gets suspended if it’s inactive for more than 90 days. That’s not a problem for frequent U.S. travelers, but those people who go down once in a while will have to go through the whole rigamarole all over again. Roam’s $20 premium therefore isn’t much of an outlay in exchange for the hassle savings.

In my next post, we’ll talk to Roam Mobility chief executive Emir Aboulhosn on the company’s future and where the roaming market is going.

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8 comments on “Cheap roaming for Canadians? Vancouver startup Roam Mobility delivers: Peter Nowak

  1. This is an excellent service for Canadians, but you left out an important advantage for us Canadians. With their Roam Mobility service, we get to call back to Canada at no extra charge. Two years ago, I had to pay to call here when using a US Pay-as-you-go phone, but last year it was free while using this service. I spent more time speaking to family here than I used while calling US numbers. A very important advantage, no? I will certainly be maintaining my US number with them.

  2. I agree with “ddalley”, the biggest advantage of Roam Mobility over Canadian cell companies and US-based pre-paid services, beyond the much lower rates, is the inclusion of calls and texts back to Canada, which is the where most roamers want to stay in touch with. Other service providers usually charge a hefty premium for this feature. Should also mention the new Snowbird service – a 3-month commitment for $40 a month gives you unlimited calling and texts plus 1GB of data per month. That’s a tough deal to beat anywhere, even while not roaming. I’ve been using the service for almost two years and especially like the flexibility of buying just as many days of service as needed. One proviso though – the service is only available on T-Mobile’s network proper, not on any of its US roaming partners so there are significant gaps in certain states. Just check ahead of time that there is coverage where you are going. Other than that, I highly recommend it.

  3. Be very wary about Roam’s service limitations in many states. Just returned from trip through Washington, Idaho, Montana, Utah, Arizona, Colorado. Roam was virtually useless (only in limited areas of largest cities), even allowing for some of the rural/national park areas we travelled through. We used our friends’ Virgin Mobility service to call Roam and cancel and just depended on our friends’ phone for remainder of trip. How can Roam sell a “nationwide service” when it isn’t?

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