CRTC launches wireless code of conduct review, asks public for input

TORONTO – Canada’s broadcast and telecommunications regulator is asking for the public’s input as it launches a review of its wireless code of conduct.

The Canadian Radio-television and Telecommunications Commission launched the code in 2013 to ensure sure cellphone service providers meet industry standards by using easy-to-understand language in customer contracts and by making attempts to limit bill shock, among other things.

Canadians can comment on the code’s effectiveness on the CRTC’s website until Sept. 26.

The CRTC will also host an online discussion forum in mid-September, and will later hold a public hearing Feb. 6 to further evaluate the code.

CRTC chairman Jean-Pierre Blais said the public input will help the CRTC ensure that the code continues to empower Canadians as the wireless marketplace continues to change.