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CRTC slaps collection agency with $500,000 fine

TORONTO – A Toronto-based collection agency has been fined $500,000 by the federal broadcast regulator for making automated phone calls after hours.

The CRTC ruling, issued Oct. 15, says iQor Canada has until Nov. 15 to pay the penalty.

The agency says iQor breached regulations 60 times between Oct. 15, 2011 and Feb. 28, 2013 by making automated unsolicited calls outside of permissible calling hours.

The CRTC says iQor committed 40 additional violations by not identifying the person who was calling or providing a mailing address and a return phone number.

The fine for each of the 100 violations is $5,000, for a total of $500,000.

The company, which is headquartered in New York City, says it has 17,000 employees in 39 offices around the world.