DETROIT – General Motors says it’s trying hard to make sure its customers know how to use touch screens and audio systems by training them at the dealer and offering support after they buy a car.
Company officials say the systems are the biggest source of quality complaints for GM and the whole U.S. auto industry.
GM Vice-President Alicia Boler-Davis says it’s difficult for people to remember everything about the complex systems from a training session at the dealership. That’s why specially trained GM workers from an infotainment centre in Austin, Texas, contact customers a couple days after their purchase to see if they have issues.
She also says GM has specialists at most of its dealers who have been trained on how to operate the systems and handle questions.