WILMINGTON, Del. – Greyhound Lines has agreed to pay $300,000 to certain bus passengers and a $75,000 civil penalty to resolve allegations that it repeatedly violated the Americans with Disabilities Act.
Under the terms of a consent decree filed Monday in Delaware, the company also will implement several reforms, including hiring an ADA compliance manager.
The consent decree resolves claims that Greyhound failed to provide proper services to disabled passengers, including failing to maintain features such as lifts on its buses and to assist passengers in boarding and exiting buses.
Greyhound has agreed to compensate individuals who experienced barriers based on disabilities during the three years prior to Monday’s filing.
In addition, the company will separately pay $300,000 to individuals identified by the Justice Department as having experienced ADA violations.