TORONTO – Provisions of Ontario legislation governing wireless contracts:
— consumers can walk away from fixed-term contracts after two years
— cancellation fees are capped at $50
— telecom companies must provide all-inclusive pricing, including the total cost payable by the consumer over the term of a fixed-term contract
— contracts must be written in plain language
— contracts must clearly outline which services come with the basic fee, and which would result in extra charges
— providers must get customer consent before amending, renewing or extending a fixed-term contract
— penalties include a fine of up to $50,000 for an individual or $250,000 for a corporation
