Is nice the new mean? In The Power of Nice, authors Linda Kaplan Thaler and Robin Koval flip the age-old mantra of “nice guys finish last” on its head, exposing it as a lie that in fact undermines business success.
The book breaks down the power of nice into several principles, including:
- Positive impressions are like seeds. A smile, a thank you and a genuine laugh can be compared to seeds: you plant them and forget about them, but under the surface, they’re growing and expanding.
- Negative impressions are like germs. At first you may not see the impact that rude gestures and remarks have, but they are silently infecting you and everyone around you.
- Things change, people change. Treat everyone you meet as if they are the most important person in the world. You never know what could happen in the future. Today’s intern, assistant or receptionist could become extremely important to your success in the future. Condescend to no one.
- Nice must be automatic. You can’t “turn on” nice when it benefits you. No matter how good an actor you think you are, others can smell that kind of manipulation a mile away. Nice needs to become a habit.